DELIVERY&SHIPPING

Standard and Expedited Delivery 

For standard shipping, orders will be delivered by the national postal service of the destination country. For shipping outside the United States, you might be required to sign on the package to receive the item and thus please choose an address that someone is available to receive the package during business hour. 

For expedited shipping, orders will be shipped using various delivery services, depending on the destination. The shipping fee may varies by destination and the size of your order. For expedited shipping fee, you need to contact contact@mail.dashingsoul.com or our Facebook to get further information. 

• Do you ship internationally?

Yes, we do offer worldwide shipping! 

• How long does shipping normally take?

1. Processing Time:about 1-3 Business Days
2. Shipping Time:about 10-16 Business Days
3. Total Delivery Time:about 12-20 Business Days

Please note the following information:

1. Order Processing Time:

   • We require 1-3 business days to process and prepare your order for shipment. This includes quality checks and careful packaging to ensure your items arrive in excellent condition.

2. Shipping Time:

   • Once your order has been processed, it will be shipped and delivered within 10-16 business days. Please note that factors such as customs clearance, holidays, or unforeseen delays may impact the actual delivery time.

3. Total Delivery Time:

   • The total delivery time, from order placement to receipt of the package, is estimated to be within 12-20 business days. This includes both the order processing time and the shipping time mentioned above.

Delivery time is not guaranteed for Standard Shipping and thus we would suggest Expedited Shipping if there is a date that you would like to meet. The above are estimated time required by the postal service and does not include the processing time of the Customs in the destination country. In some cases the local Customs office of your country may require additional documents and time to have your package cleared, and this may also cause further delay on the delivery. 

• How can I get my track&trace code?

Every customer will receive their track&trace code automatically, once we have your order ready for shipping. The track&trace code will be sent to your Email, which you filled in our system. In some instances, carrier's tracking information may only be available in 1-2 business days after the order is shipped. 

• Will my package be delivered to my house or to the post office for me to pick it up?

Your order will arrive at your house. There may be exceptions that door-to-door delivery service is not provided in particular cities / areas / countries, though this is rare. 

• When will you ship my order?

Orders placed using our standard shipping will be processed within 3 business days. 

Please allow extra time for your order to be processed during public holidays and busy periods. Customs and Postal Service may also require extra time to work on the processing / delivery during peak season or before major festivals (e.g., Valentine’s Day). For details on public holidays in the destination country, please refer to the local government website. Please also note that delays may occur as a result of pending payment authorizations. 

• How do I track my order?

For US orders, you can track your order through: www.usps.com 

For Canada orders, you can track your order through: www.canadapost.ca 

For UK orders, you can track your order through: www.royalmail.com 

For AUS orders, you can track your order through: www.auspost.com.au 

For worldwide common tracking tool: www.17track.net

• Why do I have to pay the standard shipping fee for my order?

Free standard shipping is applicable only to orders with total value (after discount) over USD $79 under normal circumstances, and a flat shipping fee will be required otherwise.The shipping cost of the return and exchange shall be borne by the buyer.
Import Taxes & Duties 

Some countries outside the United States may require import tax, duties and related Customs fees for the imports, and the cost is not covered in payments you made to us. These charges, if applicable, are determined and charged by the Customs office of the destination country. For further details of charges, please contact your local Customs office directly. 

Still not getting your answers? Email us anytime at contact@mail.dashingsoul.com.You can even contact us on Facebook.