Dashingsoul – Frequently Asked Questions (FAQ)
1. Orders & Payments
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, Diners Club, Discover, JCB, UnionPay, American Express), PayPal, Apple Pay, and Google Pay.
Q: Can I modify or cancel my order after placing it?
A: Yes, orders can be modified or canceled within 24 hours after purchase. Please contact us at contact@mail.dashingsoul.com as soon as possible.
2. Shipping & Delivery
Q: How long will shipping take?
A: Our standard shipping time is 13–22 business days, depending on your location.
Q: Do you ship internationally?
A: Yes! We ship worldwide 🌍. Shipping costs will be calculated at checkout.
Q: How do I track my order?
A: Once your package is shipped, we’ll send you a tracking number via email.
3. Returns & Exchanges
Q: Do you accept returns?
A: Yes. We accept returns within 30 days of delivery. Items must be unused, unwashed, and in their original packaging.
Q: Do you offer exchanges?
A: Yes. If you need a different size, color, or style, please email us at contact@mail.dashingsoul.com with your order number.
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If it’s due to wrong size/order by customer, you’ll cover the return shipping fee.
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If it’s due to defect or incorrect item, we’ll cover all costs.
Q: How do I start a return or exchange?
A: Simply email us at contact@mail.dashingsoul.com with your order number, reason, and photos (if applicable). Our team will guide you through the process.
4. Products & Sizing
Q: How do I choose the right size?
A: Please check our Size Guide available on each product page. If you’re unsure, we recommend choosing one size up for a relaxed fit.
5. Customer Support
Q: How can I contact you?
A: You can reach us at contact@mail.dashingsoul.com. Our customer service team is available Monday to Friday, 10:00 AM – 7:00 PM to assist you.
Q: Do you offer discounts?
A: Yes! Subscribe to our newsletter for exclusive offers. Also, leave a review after your purchase — we often reward loyal customers with special discount codes. 🎁